Refund policy

100% Customer Satisfaction Guarantee

At Eden, your satisfaction comes first, always. We stand behind the quality of our products and want you to feel confident every time you order. If something isn’t right, we’ll make it right.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and unused

• Items must be in original condition, with all tags attached

• Proof of purchase is required

• If Item shows signs of wear, damage, or alteration

 

Refunds

Once your return is received and inspected, you will be notified of the approval status.

 

• Approved refunds will be issued to the original payment method

• Refunds are processed within 5–7 business days after approval

• Original shipping costs are non-refundable, unless the return is due to our error

 

Exchanges

Need a different size or replacement? We’ve got you.

• Exchanges are subject to product availability

 

• If the requested item is unavailable, a refund or store credit will be offered

 

Damaged or Incorrect Items

 

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please include clear photos so we can resolve the issue quickly.

 

100% Customer Satisfaction Guarantee

Your experience matters. If you’re not fully satisfied with your purchase, reach out to us and we’ll work with you to find a solution that feels right. Whether it’s a replacement, refund, or store credit, our goal is simple: happy customers, always.

 

How to Start a Return

Email us at eden@supportedenstdio.com with:

• Your order number

• The item(s) you’d like to return

• The reason for the return

 

We’ll respond with next steps.